Warranty Policy

Warranty Policy

Definitions

• “You”, “your”, “customer”, “buyer” mean: the individual or organization addressed on the invoice.

• “Empowered PC”, “EPC”, “EPCUSA”, “company”, “we”, “us” and/or “our” mean: Empowered PC, LLC.

Non-Branded Warranty Coverage. All products that are not physically branded with Empowered PC or not modified by Empowered PC come as advertised, with only the standard original manufacturer warranty and 30 day online and phone support. If a computer system is hardware defective within the first 30 days of the delivery date, then Empowered PC will cover shipping costs within the Contiguous United States (lower 48 states).

Branded Warranty Coverage. All products physically branded with Empowered PC or modified by Empowered PC come with a Limited Lifetime Service Policy (the “Lifetime Service Policy”) for all new laptops and desktops purchased from Empowered PC.  This Lifetime Service Policy ensures that you will not be charged labor for repairs, phone support, or online support for the lifetime of your system. This Lifetime Service Policy extends only to the original purchaser, original equipment, or subsequent upgrades purchased from and installed by Empowered PC and labor/service provided by Empowered PC. 

All products physically branded with Empowered PC or modified by Empowered PC come with a 3-Year Limited Hardware Warranty (the “3-Year Warranty”) on all upgraded parts configured by us that will begin from the date of the original purchase.  For all remaining stock OEM parts, the Non-Branded Warranty (see above) coverage applies instead of our 3-Year Warranty. Except in the case of Liquid cooling/water cooling components are covered for 1-year labor and parts and is not included in the 3-Year Warranty on any Empowered PC system. Special order parts are warrantied only for as long as their original underlying manufacturer warranty. AMD video cards are considered special order parts and are warrantied for 2-years labor and parts. Monitors are covered for 1-year labor and parts. 

1. If an issue covered by the warranty should arise within the first 30 days of delivery, Company will cover to and from shipping costs within the Contiguous United States (lower 48 states).

2. If an issue covered by the warranty should arise after the first 30 days of delivery, you will be responsible for the cost of shipping the product back to Company. Company will ship the repaired or replacement products to you freight prepaid within the Contiguous United States (lower 48 states) for up to one year after invoice date. After one year from the invoice date, you will be responsible for any shipping charges to and from Empowered PC. 

To Request Warranty. Email [email protected] within the applicable warranty period. Provide your invoice number, product serial number, and reason for warranty request. Our support representatives will attempt to diagnose and resolve the problem over email, phone, and remote link. If we determine that the problem is with the product(s) or part(s) of the product(s), we will then either: 

• Send you a replacement part(s) (while authorizing the cost(s) of the part(s) on a valid credit card and capturing said funds if replacement part(s) are not returned within 30 days).

• Return the product(s) to us for repair.

Should your warranty be approved and verified, Company will issue a Return Merchandise Authorization (RMA) number, which is valid for ten (10) days. Any Product returned to Company that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the customer after shipping charges have been collected. 

Return and Refund Policy. No return of merchandise will be accepted without first securing a Return Merchandise Authorization ("RMA") number provided by Company. Customer must submit evidence of purchase date, Company invoice number, description of goods including serial and model numbers, reason for return, exchange, or refund. At its sole discretion, Company may accept or deny Customer's claim for return, exchange, or damages. If accepted and if the product(s) have not been used and in new resalable condition, Company shall provide a full refund on the price of the product(s), original shipping is not refunded. Returns after the 31st day from the invoice date or product(s) returned with cosmetic damages, missing/damaged packaging or accessories will be subject to a fifteen percent (15%) restocking fee or more depending on the extent of the damage. No refund, credit, or exchange is allowed after 45 days from the date of the invoice on all laptop and desktop computer systems, and part purchases. Opened software, promotional items, game vouchers, services, and engraved products are not eligible for refund and may not be returned. (Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken, downloaded, and/or activated.) All products returned must have the RMA number prominently displayed on the shipping label with return freight prepaid by Customer, and must include all original packaging, materials, manuals, and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. All shipping and handling charges are non-refundable. Company may refuse or reject returned merchandise for failure to follow the conditions set forth herein.

Shipping the Product. Ship the Product(s) back to Company in their original or equivalent packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from us for a nominal fee. Clearly mark the RMA number on the outside of the carton. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the Product is not returned in its entirety, you will be charged for the missing items. Company is not responsible for any damage to the product that occurs while the product is in transit from you to Company, regardless of sufficient or negligent packaging.  NOTE: You are responsible for your software and data. Company is not required to advise or remind you of appropriate backup and other procedures. Company is not responsible for any lost data or software in your Product. 

Repair and Replacement of Your Product or Parts. Company owns all parts removed from repaired products. Company uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. We will replace defective parts with the same or comparable parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Customer for any repairs or replacements performed by anyone other than Company or anyone not authorized by Company. Company will not replace, repair, or refund any purchase if the product serial numbers do not match our files, or if the product is not sold directly by Company

For International Customers. The Lifetime Service Policy and the 3-Year warranty also applies to products physically branded with Empowered PC or modified by Empowered PC shipped to any location outside of the Contiguous United States (lower 48 states), provided that you are responsible for paying all freight charges incurred in shipping, importing/ exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to Empowered PC. All international customers are responsible for all customs duties, VAT, and other associated taxes and charges. These charges are recipient's responsibility.

This warranty does not cover. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by Company, usage not in accordance with instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by Company, weather conditions, lightning, fire, water, or any acts of nature or God; Company shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other Company invoice. All promotional items, shipping damage (other than the first original shipment) and all non-Company branded accessories are not covered in this warranty. Empowered PC will not replace, repair, or refund any purchase if the item serial numbers do not match, or if the product is not sold directly by Company. We will replace defective parts with the same or comparable parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost.

Protect Your Own Data and Software. You are responsible for your software and data. Company is not responsible for loss of time, inconvenience, loss of data or software, inadvertent disclosure of data, loss of files, or any other direct, incidental, or consequential damage loss caused by a covered computer system failing to properly operate, or caused by any fault or negligence of the Company. Even though Company may attempt to backup and transfer certain data and attempts to avoid situations where your data or software is lost, such occurrences of data loss, for a variety of reasons, are common. You agree that prior to delivering a computer for service, you have independently backed up all software and data on the computer, and is prepared for, and expects that all data may be lost on the computer during or following any repair procedure, and you specifically agrees and understands that this document is intended to limit the liability of the Company for such data losses. 

Engraved Product Policy. Products which are engraved cannot be returned. The 30-day return period does not apply to engraved products. Company's limited warranty does not cover replacement of engraving. In the event your engraved product receives service under Company's limited warranty or any extended service plan offered by a third party, use of necessary replacement parts may eliminate the engraving on the product.

Limitation of Liability. BUYER'S SOLE AND EXCLUSIVE REMEDY AND COMPANY'S SOLE LIABILITY FOR LOSS OR DAMAGE ARISING FROM PURCHASE OR USE OF THE PRODUCT SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AT COMPANY'S SOLE DISCRETION.

IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE OF PRODUCTS PURCHASED FROM COMPANY TO THE EXTENT PERMITTED BY LAW, COMPANY MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED TO THE EXTENT PERMITTED BY LAW (TO THE EXTENT THEY MAY NOT BE DISCLAIMED, COMPANY LIMITS THE DURATION OF SUCH IMPLIED WARRANTIES TO THE DURATION OF THIS LIMITED WARARNTY). IN NO EVENT SHALL COMPANY'S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT PAID BY THE PURCHASER. THIS LIMITATION OF LIABILITY SHALL BE APPLICABLE TO ANY CLAIM PRESENTED, WHETHER THE LEGAL THEORY FORMING THE BASIS OF SUCH CLAIM INVOLVES CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, REGULATION, CONSUMER PROTECTION LAWS OR OTHERWISE.

EXCEPT AS EXPRESSLY STATED HEREIN, EMPOWERED PC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY EMPOWERED PC.

Governing Law. This Agreement shall be governed and construed in accordance with the laws of the Commonwealth of Virginia, without regard to any conflict of laws principles.  Venue for any action brought under this Agreement shall only be in the states courts for Chesterfield County, Virginia or the United States District court for the Eastern District of Virginia, Richmond Division.