My computer box appears to have been opened. Is my item new?

If you have purchased an item in new condition, please be assured that it is indeed new. Our laptops often come with one or more upgraded components, which may require opening the box. However, we prioritize quality assurance and every computer we ship comes with the King's Seal of Quality. This seal guarantees that your machine has been thoroughly inspected for defects, dead pixels, scratches, and fingerprints that might have been present from the manufacturer. We are confident that our seal is at least 5 times more reliable than the manufacturer's seal. In fact, our return rates are more than 5 times lower for computers shipped with our seal, compared to those shipped with the manufacturer's seal. When you receive the King's Seal of Quality, you can rest assured that you will not have to deal with any of these issues.